退货记

前段时间主页空间出问题了，确切的说，是我向第三方买空间时被骗了。这个周末基本是闷在房间里挑新空间中度过的。网上关于海外空间推荐的文章泛滥成灾，但是需要很仔细的辨别才能筛出其中有用的信息。最终，选中了bluehost，用完优惠码后两年的价格是$3.95x12x2=$94.80。我架网站纯属娱乐性质，摆弄着玩儿而已，又不是盈利网站，这个价格对于我来说，已经很贵了，但想想上次居然被一个人从中摆了一下，发誓再不找倒卖空间的了，不过这么多钱确实还是让我心痛了一下。
用visa付完款后，郁闷大了。运气不好，分给我的共享IP居然是一个被GFW屏蔽的IP，也就是说只有翻墙才能访问我的空间。我花了那么多钱居然买了这么一个空间，顿时傻眼了。于是找网站的在线客服，希望能给我换个IP，结果居然说不可以，唯一的解决方案只能是再花$2.50/month买个独立IP。预算严重超标，不能接受，要求退货。其实，我们伟大的国家把人家提供的IP给封了，关人家什么事儿啊。没想到有惊无险，居然痛快的给我退款了，美国人真好说话，谢天谢地。

Chat Content:
James: [1:11:04 PM] Thank you for using our real-time chat support. My responses may be delayed at times since I do work with multiple people at one time. Thank you for your understanding and patience.
mimihuhu: [1:11:04 PM] anyone here??
James: [1:11:11 PM] Hello, What can I help you with today?
mimihuhu: [1:12:47 PM] i just bought a hosting service just now, but the ip i got for my domain is block in our country, can you please help me renew the ip address for my domain??
James: [1:13:10 PM] is this the correct spelling of your domain name: tian-le.met ?
mimihuhu: [1:13:28 PM] sorry, .net, not .met
[1:13:53 PM] tian-le.com => 69.89.31.178
[1:14:14 PM] Pinging tian-le.com [69.89.31.178] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 69.89.31.178:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
[1:14:56 PM] i come from china, i think you may heard of the gfw in our country
James: [1:14:57 PM] Just one moment while I take a look
mimihuhu: [1:15:09 PM] ok, thank you so much
James: [1:16:06 PM] Unforutnately the only way that you can get this resolved is to get a dedicated IP address: http://helpdesk.bluehost.com/index.php/kb/article/000477
To purchase a dedicated IP address:
1. Login to your cPanel
2. Click the ‘dedicated IP’ tab
3. After reading the information about Dedicated IP, click the “Order Dedicated IP” button to continue to the checkout.
Note: Because of the IP address change you may experience a period of about 6-24 hours where your site can appear to be non-functional. This is the standard propagation time that is required to update your DNS throughout the world. Please note, your Temporary URL will also be changed and will be unavailable while the Dedicated IP is installed on your account. This is normal and you will be able to view your site by visiting your site using your new Dedicated IP within 4-24 hours.
mimihuhu: [1:22:31 PM] is it the only way? i am so bad luck, can i return purchase? i just use it for few hours…
[1:22:48 PM] the cost for a dedicated ip is so high…
[1:23:32 PM] if i know i will got an share ip that i can’t visit, i will not choose bluehost…
[1:23:55 PM] can’t you change another shared ip for me??
James: [1:23:55 PM] I’m very sorry for the trouble, but yes this is the only way to get this fully resolved, if you used ANY of your shared IP addresses that come with the purchase of a hosting account your account is likely to get blacklisted by your government. I’m sorry.
mimihuhu: [1:25:23 PM] but i think not all the shared ip is blocked by our goverment. it totally depends on my luck if i will got an ip that is blocked
James: [1:26:39 PM] Yes you are correct, but I’m sure you also understand that ANY shared IP address Does have the chance to be blocked if it isn’t already.
mimihuhu: [1:26:59 PM] by the way, can you first tell me if you can change a shared ip for my domain, if you can, can you provide a list of available ips. and i can choose one that is not blocked
James: [1:27:07 PM] I’m sorry but the only way to resolve this is to get a dedicated IP address, I cannot move you to a different shared IP adddress.
mimihuhu: [1:27:35 PM] and can i return the purchase??
[1:27:50 PM] i just bought it few hours ago
[1:28:52 PM] so far as i know, other hosting service providers like dreamhost provide the function of renew a shared ip for a domian
James: [1:30:00 PM] I can transfer you to billing to help you cancel your account now if you would like.
mimihuhu: [1:30:29 PM] ok, please help me, thank you so much…
James: [1:30:59 PM] Transferring now.
——————————————————————————–
Kalvin: [1:31:19 PM] Welcome to our real-time billing chat. If you haven’t already, Please give me your domain name and the last four characters of your cpanel password so I can look up your account information. Please be patient as I am often chatting with several different people. Thanks!
mimihuhu: [1:31:19 PM] anyone here??
[1:31:40 PM] hello
Kalvin: [1:31:46 PM] Hi mimihuhu
[1:31:50 PM] How may I help you?
mimihuhu: [1:31:50 PM] i met some troubles
[1:33:06 PM] i bought hosting service few hours ago, but i noticed when i got an ip for my domain, the ip address is blocked in our country
[1:33:50 PM] i asked your colleagues if you can change an ip for me just now
[1:34:16 PM] but he saied he can’t, so can i return purchase??
Kalvin: [1:34:43 PM] Yes, not a problem
mimihuhu: [1:34:44 PM] since it make no sence for me to use an ip that i can’t visit at all…
Kalvin: [1:35:18 PM] Please verify you are the account owner by replying with the last four characters of the cPanel login password AND the last four digits of the credit card used for the most recent hosting payment.
mimihuhu: [1:36:00 PM] the last 4 characters of the cPanel login password are 321=
[1:36:27 PM] the last 4 digits of the credit card are 4213
Kalvin: [1:37:15 PM] Hosting accounts can not be canceled until you confirm you have off-site backups- NOT on our server. When a cancellation is processed, we IMMEDIATELY delete ALL of the content from the account. This includes ALL your emails, your files, and your databases. Once they have been deleted, there is NO possibility of restoration. Have you backed up all of your content off-site?
mimihuhu: [1:38:01 PM] ok, you can delete all the information of mine, i just use your system, and had nothing uploaded
Kalvin: [1:38:22 PM] Ok one moment please
mimihuhu: [1:38:40 PM] thank you…
[1:40:39 PM] ok, i have got the returned money, thank you so much…
Kalvin: [1:40:40 PM] Alright a refund of $94.80 was issued and will appear back on your card in 3-5 business days and we also sent a confirmation receipt to the email we have on file. Is there anything else I can help you with?
[1:40:55 PM] Is there anything else I can help you with?
mimihuhu: [1:41:02 PM] no, thank you…
[1:41:15 PM] bye…
Kalvin: [1:41:17 PM] Ok, have a wonderful day!
mimihuhu: [1:41:27 PM] have a nice day…
duration 10:13

今天找到了一个便宜的空间，hawkhost，价格便宜的多，用过优惠码后一年的价格只要$21.71，而且用起来感觉还挺不错的，就是怕GFW啥时候再把这个IP给屏蔽了。